Rights that every plastic surgery patient has
1. Right to comprehensive information
Before any plastic surgery, the doctor must explain:
-
what the procedure will entail,
-
what possible complications may arise,
-
what alternative treatment methods exist,
-
what results can be expected according to medical science standards.
This information must be provided clearly and understandably, tailored to the patient's age and education level.
2. Right to informed consent
Surgery can only be performed after obtaining the patient's informed consent. This means that by signing the document, the patient confirms that they understand the risks and possible consequences. If the doctor did not provide sufficient information, the consent may be considered invalid.
3. Right to privacy and confidentiality
Plastic surgery clinics must ensure that medical data is not disclosed to third parties. If this right is violated, one can contact the State Data Protection Inspectorate.
4. Right to a second opinion
The patient has the right to receive a consultation from another specialist. This is especially relevant when expensive or risky procedures are planned.
5. Right to compensation
If a complication or health deterioration occurs, the patient has the right to compensation under the "no-fault" model.
Complaint submission procedure after a failed surgery
-
First step – contacting the clinic itself in writing. It must respond within 20 working days.
-
Second step – contacting the State Health Care Accreditation Service (VASPVT) if the clinic's response is unsatisfactory.
-
Third step – contacting the Commission for Determining Patient Health Damage.
A complaint can be submitted within one year from the identification of the violation, but no later than three years from the event.
No-fault compensation model
Unlike many other areas, here the patient does not need to prove the doctor's fault. It is enough to establish:
-
that damage occurred,
-
that it is related to the services provided,
-
that it was not avoidable under the law.
In this case, the patient receives compensation even if the doctor did not make a mistake intentionally.
When the result does not meet expectations
A very common situation is when a patient says: "The result is not what I expected." If health has not deteriorated, compensation is usually not claimable. In such cases, the provisions of the Civil Code apply – the patient can attempt to demand a price reduction or a repeat correction.
Plastic surgery and beauty services: differences
-
Plastic surgery is always considered a healthcare service. It is subject to strict hygiene standards and licensing requirements.
-
Cosmetic procedures (e.g., botulinum injections, chemical peels) are often classified as beauty services. Disputes regarding them are resolved according to consumer protection laws.
International aspect: surgeries abroad
Patients are increasingly choosing plastic surgeries in Turkey or other countries. In this case, it is important to know that Lithuanian laws apply only here. If complications arise abroad, legal protection must be sought according to the laws of that country.